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Transactional nature of communication

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Question

1. Identify the parts of this conversation where Rebecca uses "I" and the details where she uses "you" language. (Hint: The pronouns "I" and "you" don't have to be present to make a statement operate as an "I" or "you" message.)

2. How many "you" and "I" messages come from Rebecca's nonverbal behavior?

3. How does Tom's favorable reaction by the end of the conversation illustrate the transactional nature of communication, as explained in Chapter 1?

4. What are the alternatives when someone responds defensively to your "I" statements? What are the likely consequences of each one?

Reference no: EM133422991

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