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Topic 1: Training to Correct a CSR Interaction
Based on a negative customer service experience of your own or someone you know you will examine the steps necessary in the process to train CSRs to improve the customer experience that you initially practiced in the Learning Activity (Tab 5-Complete the Activity-Training Steps).
Use a negative customer service experience you have had or someone you know has experienced.
Explain the situation, and define the problem concerning the customer experience using your CSR Tool Belt.
Create CSR training steps to retrain the CSR(s) from the negative experience you shared, using your CSR Tool Belt. Explain how you would ensure the training was beneficial.
Respond per the Syllabus guidelines.
From the e-Activity, create a list of three (3) best practices for companies that want to be socially responsible and suggest ways that companies can go about implementing these best practices.
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Provide a detailed summary of your hospital’s organizational structure. Include a tabulated description of the levels of professionals within the organization. Describe the duties of each major head within the organization
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This is an example of a concept called Vendor Managed Inventory (VMI). How does Wal-Marts supply chain benefit from VMI? Discuss with reasoning
Boeing has developed the 787 for production in 2008*. It is expected to perform 20% more efficiently than any other plane. Assume the passenger load is similar to the Boeing 777 (which cost $6 billion to design and went into service in 1993). The BLS..
Porter identifies forces that determine the level of competitive intensity in an industry. Discuss these forces and Explain how each of the forces can affect the level of competitive intensity and profitability within an industry.
Create a SWOT analysis to determine what the next steps your company should take to in order to move forward successfully. Your SWOT analysis should include a properly formatted SWOT chart
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