Reference no: EM132984265

XYZ Company is a financial institution that provides banking and insurance services at 15,000 stores over the world. XYZ offers its employees many professional development opportunities such as training programs and tuition reimbursement. XYZ executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea.

Which of the following, if true, best supports the argument that XYZ should integrate computer simulations into its training program for bank tellers?

Select one:

a. XYZ is one of the few financial institutions to require all employees to participate in at least 30 hours of training each year.

b. The XYZ intranet-based learning portal provides employees with access to a variety of training courses.

c. XYZ bank tellers use electronic performance support systems to assist them with handling complicated bank transactions.

d. Employee surveys indicate that many XYZ bank tellers are uncertain about the best methods for handling angry customers.