Reference no: EM133090275

You are interested in designing and delivering a training program to build retail sales skills among the sales staff. The needs assessment completed uncovered a gap in the level of knowledge of the sales staff with respect to the capabilities and features of the computer software offered by the company to small and medium sized businesses. 

The Director of the marketing department envisioned a traveling training program that provides training to sales teams across the province at their local sales stores. Such a training program would require significant commitment and resources given the complex nature of the software, the different types of customers and the geographic disbursement of the sales staff. 

To determine financial feasibility, you have decided to perform a cost/benefit analysis. 

Some of the costs and data associated with the proposed training program are estimated as follows: 

1. Ten training sessions will be required to cover all Saskatchewan sales offices. 
2. A trainer from your team will deliver the training - she is paid $4,000 per month, this cost will be allocated to the training program. 
3. The efforts to determine the gap cost $1000. 
4. Traveling expenses (travel, hotels, meals for trainer) are estimated to total $3,100. 
5. The cost to develop the training is estimated at $2,000. 
6. To present the course, a computer projector must be leased, which is expected to cost $100 at each training session. 
7. The training will take two months to deliver all 10 sessions. 
8. A post-course evaluation survey is planned, at an estimated cost of $500. 
9. To provide incentives for retail sales staff to attend the course, an extra commission of 2% (on total sales after the course) has been offered, for a limited time.  This is estimated to cost $1,100. 

The marketing department has estimated that as a result of this training course, sales should increase profit margins by $6,500 per month.

Required:

1. Perform a cost/benefit analysis for this training course for presentation to management.
2. Calculate ROI (Return on Investment) after one year and explain what the result means.

HR229 - Quiz #3 - Case Incident -1 

You are interested in designing and delivering a training program to build retail sales skills among the sales staff.   The needs assessment completed uncovered a gap in the level of knowledge of the sales staff with respect to the capabilities and features of the computer software offered by the company to small and medium sized businesses. 

The Director of the marketing department envisioned a traveling training program that provides training to sales teams across the province at their local sales stores. Such a training program would require significant commitment and resources given the complex nature of the software, the different types of customers and the geographic disbursement of the sales staff. 

To determine financial feasibility, you have decided to perform a cost/benefit analysis. 

Some of the costs and data associated with the proposed training program are estimated as follows: 

1. Ten training sessions will be required to cover all Saskatchewan sales offices. 
2. A trainer from your team will deliver the training - she is paid $4,000 per month, this cost will be allocated to the training program. 
3. The efforts to determine the gap cost $1000. 
4. Traveling expenses (travel, hotels, meals for trainer) are estimated to total $3,100. 
5. The cost to develop the training is estimated at $2,000. 
6. To present the course, a computer projector must be leased, which is expected to cost $100 at each training session. 
7. The training will take two months to deliver all 10 sessions. 
8. A post-course evaluation survey is planned, at an estimated cost of $500. 
9. To provide incentives for retail sales staff to attend the course, an extra commission of 2% (on total sales after the course) has been offered, for a limited time.  This is estimated to cost $1,100. 

The marketing department has estimated that as a result of this training course, sales should increase profit margins by $6,500 per month.

Required:

1. Perform a cost/benefit analysis for this training course for presentation to management.
2. Calculate ROI (Return on Investment) after one year and explain what the result means.

HR229 - Quiz #3 - Case Incident -1 

You are interested in designing and delivering a training program to build retail sales skills among the sales staff.   The needs assessment completed uncovered a gap in the level of knowledge of the sales staff with respect to the capabilities and features of the computer software offered by the company to small and medium sized businesses. 

The Director of the marketing department envisioned a traveling training program that provides training to sales teams across the province at their local sales stores. Such a training program would require significant commitment and resources given the complex nature of the software, the different types of customers and the geographic disbursement of the sales staff. 

To determine financial feasibility, you have decided to perform a cost/benefit analysis. 

Some of the costs and data associated with the proposed training program are estimated as follows: 

1. Ten training sessions will be required to cover all Saskatchewan sales offices. 
2. A trainer from your team will deliver the training - she is paid $4,000 per month, this cost will be allocated to the training program. 
3. The efforts to determine the gap cost $1000. 
4. Traveling expenses (travel, hotels, meals for trainer) are estimated to total $3,100. 
5. The cost to develop the training is estimated at $2,000. 
6. To present the course, a computer projector must be leased, which is expected to cost $100 at each training session. 
7. The training will take two months to deliver all 10 sessions. 
8. A post-course evaluation survey is planned, at an estimated cost of $500. 
9. To provide incentives for retail sales staff to attend the course, an extra commission of 2% (on total sales after the course) has been offered, for a limited time.  This is estimated to cost $1,100.

The marketing department has estimated that as a result of this training course, sales should increase profit margins by $6,500 per month.

Required:

1. Perform a cost/benefit analysis for this training course for presentation to management.
2. Calculate ROI (Return on Investment) after one year and explain what the result means.