Track of the different reasons people phone the bank

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Reference no: EM13259836

A local bank is keeping track of the different reasons people phone the bank. Those answering the phones place a mark on their check sheet in the rows of the most representative of the customers' questions. Given the followig check sheet, make a Pareto Chart:

Credit Card Payment Questions 245

Transfer Call to Another Department 145

Balance Questions 377

Payment Receipt Questions 57

Finance Charges Questions 30

Other 341

Comment on what you would do about the high number of calls in the "Other" column.?

once a pareto chart has been created, what steps would you take to deal wit the situation in your quality improvement team?

What are two measures of performance that can be used to determine if the changes they make are effective?

Reference no: EM13259836

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