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Assessment Task:
Total quality management (TQM) is a management approach to long-term success through customer satisfaction. The approach is dependent on all members of the organisation participating in improving processes, products, services, and the culture in which they work.Select a business enterprise within the Events industry. You are required to research and critique how a system of TQM has been introduced, developed and evaluate its success.
Areas of research to consider within your chosen business enterprise:
The strategies used to manage quality within an event
The TQM approach to the management of human resources
The interpretation of quantitative and qualitative data to manage events
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