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Total quality management

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Reference no: EM131550188

1. "A lot of organisations tried Total Quality Management. If it has been that useful they would still be doing it and yet TQM is now unfashionable. It can't be any good.'' Identify and briefly discuss the TQM ‘life cycle'.

2. "Operations management isn't always ‘operational." Describe your understanding of this phrase.

Reference no: EM131550188

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