To improve business IT communication

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Reference no: EM132440148

What are the recommendations for improving business-IT communication?

To improve business IT communication:

- Make the importance of effective communication visible: Good communication helps set expectations. It provides transparency and reduces conflicts.

- Work with HR to develop new skills expectations and roles: New roles like IT managers can help understand business requirements to IT and create goals that will be towards achieving business unit.

- Develop communication skills both formally and informally: Communication like setting employee expectations, self-assessment and communication with respect to project planning will help managers to make decisions and create project plan accordingly. Presentations to stakeholders will help them understand IT needs and investments needed.

- Increase the nature and frequency of communication: Frequent communication help managers track progress. Mentoring is a good way to make employees understand tools and help them work efficiently

- Spend more time on communication: Communication helps resolving politics amongst teams in the organization. Creating an environment of transparency helps business and IT work together.

Do you agree with the list?

Though communication is an important part to developing business-IT relation, I think building trust is equally important. Trust is built and strengthen by achieving goals, accomplishing rewards keeping promises. Building trust helps set expectations and sense of accountability for completion of the project. This helps delivering on IT value.

Reference:

James D. McKeen, Heather A. Smith, IT Strategy: Issues and Practices, Third Edition. Pearson, 2015, ISBN-13 978-0-13-354424-4.

Attachment:- Discussion- To improve business IT communication.rar

Reference no: EM132440148

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