To greet and respond to clients-customers and colleagues

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Reference no: EM133406176

To greet and respond to clients/customers and colleagues, providing information and direction as required, while maintaining a positive demeaner.

Scenarios:

A customer calls to complain that their VPN on their computer is no longer working, but it is working on her phone. You look into the account and notice that the customer - against the terms of services -installed it on multiple devices. It now will only work on the last device it was installed on.

Reference no: EM133406176

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