Time in queue and time in system for your proposed method

Assignment Help Operation Management

Reference no: EM13821854

Henry has two people who can check cars out for a rental. One works at the service counter and the other works in the office and can come out to help if needed. Henry has determined that people arrive following a Poisson distribution. Rentals average about 24 per day and the service person take about 15 minutes to process a customer for a rental. [Note; Henry’s business is in a community, not in an airport, so he is only open 8 hours a day.] Henry sees that the agent at the service counter in not busy all the time so he is contemplating not keeping the office trained person and leaving only the service counter person.

1. Is this a wise move? What is the average time the customer takes from when he/she arrives until he/she has a car?

2. Currently, when the office person is serving customers a second line forms in front of the counter, is that how Henry should set up the waiting area or is there a better way?

3. What are the time in the queue and time in the system for your proposed method (if different from Question 2?

Reference no: EM13821854

Questions Cloud

Comparing principals from the ucc-ulb and bea : Dan presents the note to Alberta, only to find out that Alberta has filed for bankruptcy and that she will have all of her debts (including the note) discharged. Can Dan hold Alberta, Bob and/or Cathy liable on the note? Explain your answer by usi..

Prepare a forecast using exponential smoothing : Prepare a forecast through week 11 by using a five –week moving average. Prepare a forecast through week 11 by using a 3-period weighted moving average, giving the weight of 0.5 to themost recent week, 0.3 to the second week and 0.2 to the third week..

Write an entertainment news column : Write an entertainment news column

Explain what steps are involved in toxicokinetics : Explain the difference between toxicokinetics and toxicodynamics. What steps are involved in toxicokinetics

Time in queue and time in system for your proposed method : Henry has two people who can check cars out for a rental. One works at the service counter and the other works in the office and can come out to help if needed. Is this a wise move? What is the average time the customer takes from when he/she arrives..

How would she vote and why : Jamie is a county board member. Over the last few years the homeless population has increased across the county. If Jamie was Buddhist, how would she vote and why? If Jamie was Confucian how would she vote and why

Implementing organizational change : Implementing Organizational Change

Implementation phrase of the public policymaking process : Describe in general terms the implementation phrase of the public policymaking process. Discuss rule making,include the role of interest groups in rule making in your response

Type of production layout formats suitable for small batches : The type of production layout formats suitable for small batches and large variety of products is which of the following? finally the computer is safely packed and labeled for shipping. Time taken = 1 hour. If there are 8 available work hours each da..

User Account

All Pages