Time customers get to the teller

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Question

A bank manager notices that by the time customers get to the teller, they seem irritated and impatient. She wants to investigate the problem further, so she hires you to design a research project to figure out what is bothering the customers.

Your task is to design a qualitative study using interviews. You need to come up with at least 5 questions that will help to solve this problem.

You need to design a quantitative survey You need to have at least 5 questions for part 2 as well.

Reference no: EM133401168

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