Time customers get to teller they seem irritated-impatient

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A bank manager noticed that by the time customers get to the teller they seem irritated and impatient. She wants to investigate the problem further. She hires you to design a research project to figure out what is bothering the customers. Your task is to design 2 studies. One qualitative and one quantitative. Don't forget the type of research, data to be collected and how to collect them?

Reference no: EM131030623

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