Throughout the project by regularly talking with customer

Assignment Help Operation Management

Reference no: EM132258650

1. It is the responsibility of the ________ to make sure that the customer is satisfied that the work scope is completed in a quality manner, within budget, and on time.

project manager

contractor's organization

project team

stakeholders

2. The project manager needs to keep abreast of the degree of ____ throughout the project by regularly talking with the customer

schedule delays

budget increases

customer satisfaction

quality problem

3. The effective project manager is able to cope with constantly changing conditions.

True

False

4. Conflict between team members should be handled by

the team members themselves.

the project manager.

a human resources representative.

higher level management.

5. In the ____ approach, conflict is viewed as a win–lose situation.

competing

avoiding

compromising

battling

6. The third stage of team development is known as:

norming

storming

performing

forming

7. ____ provides an opportunity to gain new information, consider alternatives, develop better solutions to problems, enhance team building, and learn.

Prying into personal information

Conflict

Team meeting

The project design meeting

8. The ____ sets the tone for the project

project progress meeting

project kickoff meeting

project design meeting

project status meeting

9. The project final report is a summary of the project including

accomplishments since the last report.

planned corrective actions for the project

an accumulation of progress reports.

the original need, project objective, and actual versus anticipated benefits.

10. The heart of communication is

listening.

talking

words

understanding

11. The primary purpose of a ____ meeting is to identify and resolve problems.

problem-solving

status review

communications flow

technical design review

12. In a ______________ the project manager is the intermediary between the company and the customer.:

matrix organizational structure

functional organizational structure

hierarchical organizational structure

autonomous project organizational structure

13. The ____ type organization structure is highly responsive to the customer.

Matrix

Functional

Progressive

Project

Reference no: EM132258650

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