Reference no: EM133171653

Dom sent out an email to thousands of clients with incorrect information. His team is angry because he didn't ask for feedback before sending. When he realized what happened he said to the team, "Oh no! I'm sorry guys. I'll send a second email clarifying." And Dom did send the email. What important aspect of an apology is Dom forgetting? 

• Apologize
• Corrective action
• Admit the breach
• Prevention in future

Melissa is hosting a remote meeting with several teammates who will participate via video-conference, and who are all in different time zones. After the last agenda item which was finalizing a new marketing plan, she thanks the team for a productive meeting and tells them goodbye. What advice would you give Melissa about this choice? 

• Bad idea. Thanking the team makes it seem as though they've done something extraordinary and this is just a regular meeting. Normalize virtual meetings.
• Not bad but better to end the meeting with some socializing.
• Great idea. Wrap up the meeting and move on. Your teammates are busy people.
• Don't forget to end with the question, "Who will do what by when?" Clarifying roles and responsibilities is doubly important when you don't share space.

Stacey is hosting a remote meeting with three other teammates who will be calling and video-conferencing into the meeting and who are all in different time zones. She decides to use the beginning of the meeting to catch up briefly on how everyone's weekend was. What advice would you give to Stacey about this idea?

• Bad idea. Don't waste others' time.
• Better to begin meeting with first agenda item and then socialize later.
• Great idea. Virtual teams need time to socialize.
• Better to begin the meeting by asking, "Who will do what by when?"

You leave a meeting, and realize that you had been nearly silent the entire time. A co worker approaches you afterward and asked why you were so quiet. You respond with, "I felt like I didn't belong. I was worried that my advice would not have been welcome." This is a common sentiment that is found among those experiencing _. 

Select an answer:

• imposter syndrome
• hubris
• an out of body experience
• stage fright

Preston independently found a solution to a complicated problem that had been a stumbling point for his team for months. When his boss asks how the problem was finally solved, which is the tactful way to share his accomplishment?

• "We compared the course numbers in the main system to those in our subsidiary database and realized that the problem was...."
• "I compared the course numbers in the main system to those in our subsidiary database and realized that the problem was...."
• "I'm the best problem solver we have on this team. You should have had me look at this months ago."
• "I think I just got lucky!"