Reference no: EM13466648

Manager of Call Center Operations appear on television. She is wearing the uniform of a member of the KKK. She is being interviewed on television about her involvement with the Klu Klux Klan. Sheila talks about the activities of the KKK.

She even tells the interviewer that she is a "Manager" but does not mention the Company name. However, she states that in her opinion her "Company" is becoming "wicked" because they are hiring too many "non-whites" and people of "Jewish" heritage.

You are scheduled to give Sheila her performance appraisal the following morning at 9 am. She is scheduled to get a substantial raise and an overall rating of "exceptional".

A Senior Manager is abusive, rude and hostile to virtually every member of his department. He tells crude jokes. He tells them to any member of his department that will listen. He gives meager raises to his entire department. He yells at men and women equally.

He burps and passes gas in the presence of his employees. He smells horrible and complains loudly about how virtually every member of his department is performing horribly.

He recommends not a single employee for promotion in his department. He is universally hated and loathed by his employees, many of whom have resigned in disgust.

This manager is grossly overweight, unkempt and unpleasant to look at. Despite this he complains about the physical appearance of all of his employees. Human Resources refuses to take any action and says that there is nothing that the Senior Manager is doing that is illegal or discriminatory.

Please respond to the following questions:

 1) Is the Manager's conduct discriminatory or illegal? Is Human Resources correct?

2) Have you ever experienced this type of employee in the workplace? Did your Company take any action?

3) Can the Company take any action against this Manager?

4) If yes, what can the Company do?