Think about ceo jeff bezos controversial approach

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1. What do you think about CEO Jeff Bezos 'controversial approach to startingAmazon.com? Why was the approach successful?

2. What are the service advantages to customers when a business sets its goals and strategies based on the findings from a comprehensive SWOT analysis? In your opinion, can students use the SWOT analysis successfully as applied to school and work decisions (i.e., selecting a particular job or a particular course of study)?Explain.

3. Defend an organization's right to collect customer data. Are there limitations companies should impose on the protection and use of this information? Discuss.

4. Forecast what you think the customer service infrastructure will look like in five years. Evaluate your prediction with regard to how it will change the way customers are served and how CSRs will perform their ever-growing list of duties.

Reference no: EM132837343

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