Theories found in your textbook or other academic materials

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Reference no: EM132163511

Read case Study 2: Southwest Airlines, 2011 and Identify and write the main issues found discussed in the case (who, what, how, where and when (the critical facts in a case).

List all indicators (including stated "problems") that something is not as expected or as desired.

Briefly analyze the issue with theories found in your textbook or other academic materials. Decide which ideas, models, and theories seem useful. Apply these conceptual tools to the situation. As new information is revealed, cycle back to sub steps.

Identify the areas that need improvement (use theories from your textbook)

Reference no: EM132163511

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