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People have the tendency to see other cultures from their own point of view. They acknowledge their own culture and its behaviors as the norm-all other cultures are seen as foreign, or even secretive. In this unit's reading, we look at critical incident analysis (CIA) that helps support an unbiased response to cultural variances by allowing managers to demonstrate empathy related to other points of view. Using the CIA method, describe a situation that you or someone you know has experienced where a cross-cultural misunderstanding took place. A work situation is best, but if you don't have that kind of an example you can look broadly at other situations.
-Describe what essentially occurred, and how a culturally sensitive reaction could have been achievable if you or someone you know had used CIA. Look at the theories and suggestions in the readings regarding having success in cross-cultural settings and within your response, explain in detail what can specifically be done to ensure that these behaviors do not take place in the future.
-Use one of the theoretical frameworks of cultural interpretation (Hofstede, Hall, etc.) presented in our readings and apply this approach to the situation. As a manager, how would you have handled that situation differently?
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