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THEMGT503 Managing Customer Service Excellence Assignment

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Reference no: EM132797331

THEMGT503 Managing Customer Service Excellence - Tafe Sa

Develop customer insight, customer engagement and customer consultation strategies

Students are to consider the following statement prior to analysing a tourism, hospitality or events business of their choice:
‘Without Voice of the Customer (VOC) there would be little development, improvement, enhancement or customer experience?of products or services'

Research a business of your choice from the tourism, hospitality or events industry.? Once you have researched the business:
1. Analyse the supplied?statement above.??What does it mean?
2. Analyse the chosen business and its approach to customer service and why you chose that business.
3. Why is the business' customer service approach different or better than other businesses?
4. What is their interpretation of ‘excellence'?
5. Does the business take VOC seriously?

Learning Outcomes
SLO1 Develop customer insight, customer engagement and customer consultation strategies

Course Learning Outcomes
CLO1 Demonstrate in-depth knowledge of Management concepts, models and theories.
CLO2 Demonstrate in-depth knowledge of Management functions as applied in the Hospitality, Tourism and Events industries
CLO5 Promote customer service excellence.
CLO6 Create and maintain a network of industry connections.

Graduate Attributes
GA1 Knowledge & Application
GA1.1 engage critically with a broad and coherent body of knowledge GA1.2 apply knowledge to a professional context
GA1.3 demonstrate an awareness of current research and emerging technologies

GA2 Communication
GA2.1 present a clear and logical explanation of knowledge and ideas to others
GA2.2 adapt and contextualise content to varying audiences to enable them to communicate appropriately with professional colleagues and the public
GA2.3 proficiently use the oral, written, mathematical and visual skills appropriate to the subject and audience
GA6 Technology
GA6.1 use contemporary technologies to manage, analyse, consolidate, and communicate information as appropriate
GA6.2 proficiently use professional technological tools

GA7 Ethical, Cultural and Social Awareness
GA7.1 demonstrate an awareness of ethical, cultural, legal and social issues

Attachment:- Managing Customer Service Excellence.rar

Reference no: EM132797331

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THEMGT503 Managing Customer Service Excellence Assignment : THEMGT503 Managing Customer Service Excellence Assignment Help and Solution, Tafe Sa - Assessment Writing Service - Develop customer insight, customer
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