THEMGT503 Managing Customer Service Excellence Assignment

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Reference no: EM132476897 , Length: word count:1000

THEMGT503 Managing Customer Service Excellence Assignment - TAFE SA, Australia

Qualification Code - CRS1400588

Qualification Title - Bachelor of Tourism, Hospitality and Events Management

Assessment Title - Essay

Overview of Assessment - Write an essay utilising your learnings inclusive of terminology studied thus far and consider the following statement: 'employee satisfaction and engagement and how this would contribute to customer service and excellence.'

Now consider the following two (2) questions:

Question 1 - What could you do as a manager to give your employees more autonomy, authority, empowerment and flexibility regarding employee satisfaction and engagement? Don't forget to include conflict resolution and problem solving as discussion points and their relevance to employee satisfaction

Question 2 - Provide examples of customer service excellence which highlight that "Wow" factor. This could be from your own experiences or examples from other employees that you may know.

Reference no: EM132476897

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