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The Value of Call Monitoring
Comcast's call center had a problem with unresolved incidents. Customers who called in for technical help often had to make follow-up calls because the first recommended solution did not work. Since the call center staff were expected to handle an average of 10 calls per hour, Comcast suspected that calls were being terminated before the complaint had been resolved. As a possible solution, they hired supervisors to randomly listen into calls so as to better monitor inappropriate call terminations at a cost of $8,000 per month. This cut down the need for follow-up calls and, more importantly, increased customer retention. The number of customers who called in a complaint and would terminate services within three months was cut from 150 to 130. How large must the present value of a retained customer's contribution margin be for additional monitoring to be profitable?
Why might a company choose to produce in one low-cost country rather than another? Now consider what new challenges come from producing in foreign locations. For your new global product/service: How should wage rates be determined?
Find an article (newspaper, magazine, or online) that discusses monetary policy. Use the article to answer the following questions. 1. The article indicates what monetary instrument(s) is/are being used by the central monetary authority? 2. Which ins..
q1. when the value of a nations imports exceeds the value of that nations exports the nation is said to have what?q2.
Your company has a customer who is shutting down a production line, and it is your responsibility to dispose of the extrusion machine. The company could keep it in inventory for possible future product and estimates that the reservation value is $250..
Chemical process that converts hydrogen and oxygen into electricity and waste heat Oxygen from atmosphere, hydrogen from gas, solid hydrogen storage, or from hydrocarbon fuel Produce few emissions. How do we pick best energy alternative.
Bell would not allow independents to use his long distance network. What was the government action?
B01BECO107 Business Economics Assignment - Report Writing. You are to write a 1500 words report on the supply and demand of coal. The price of coal is determined by supply and demand. The price of coal has dropped to half now compared to its peak pr..
The entry of new vendors in the market for ice cream will cause a: A.) movement down and to the left along the supply curve B.) movement up and to the right along the supply curve C.) shift to the right of the supply curve D.) shift to the left of th..
Consider a market containing four firms, each of which produces an identical product. The inverse demand for this product is p = 100 ? Q. The production cost for each firm is identical and given by C(qi) = 20qi , i = 1, 2, 3, 4. This means that for e..
Using a supply-demand diagram, show a labor market with a binding minimum wage. Now, use the diagram to show those who are helped by the minimum wage, and those who are hurt by the minimum wage.
The year is 2009 and you have just been elected President of the U.S. The economy is in crisis due to problems in the financial sector and housing markets. Unemployment is 9.5% and rising and the BEA reports GDP has decreased over the last two quarte..
What is the pricing structure in a perfect competitive market. What is the pricing structure in a monopoly. If the company produces nothing which of the costs is equal to zero?
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