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For your organization, you are responsible for developing a UML-based universal data model of the CRM to present to the CIO of your company.
Create a 1-page UML-based universal data model of the CRM.
Provide a 1/2-page analysis of your model with the UML-based universal data model of the CRM.
Include the following in your analysis:
Assets
Customer Satisfaction
Agreements
E-mail responses
Additional meta-data groups
Use the software of your choice; such as Microsoft® Visio®, Microsoft® PowerPoint®, or LucidChart, to save your model as a PDF for submission.
Describe two examples of expert systems that are being used to assist in decision making. You may use examples from the textbook or other examples you have read about or heard about
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