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1. The term tactical plans refers to
A. detailed, short-term operational plans.
B. long-term strategies that address best- and worst-case scenarios.
C. broad operational plans on which strategic plans are based.
D. scenarios presented as comprehensive future strategies.
2. Broad guidelines used to assist lower-level managers to handle recurring problems are called
A. procedures.
B. plans.
C. policies.
D. scenarios.
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