The specific arrangement of physical facilities

Assignment Help Operation Management

Reference no: EM132272122

1. Any problem a customer has - real or perceived - with the service-delivery system is known as a?

Service encounter

Service upset

Service recovery

Servicescape

2. The specific arrangement of physical facilities is?

Process Layout

Product Layout

Cellular Layout

Facility Layout

3. Customer service is not a key function of a supply chain.

True

False

4. ______________________________ is achieved when the average unit of cost of a good or service decreases as the capacity and/or volume of throughput increases.

Diseconomies of Scale

Disaggregation

Financial Balance

Economies of Scale

5. The interval between successive outputs coming off the assembly line is known as?

Cyclical pattern

Cycle time

Cycle inventory

Function time

Reference no: EM132272122

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