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The servicescape can be viewed as nonverbal communications

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Reference no: EM131702263

1.The only role performed by the servicescape is to attract or deter entry; it does not actually influence the degree of success consumers experience in executing their plans once inside.

A:TRUE
B:FALSE

2.In a sense, the servicescape can be viewed as nonverbal communications.

A:TRUE
B:FALSE

3.The work environment of a lawyer does not affect whether clients and/or colleagues view her as successful and trustworthy.

A:TRUE
B:FALSE

4.The musty smell of old papers at a used bookstore is an example of an ambient condition.

A:TRUE
B:FALSE

Reference no: EM131702263

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