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The service-level agreement document

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Reference no: EM133042730

It is common knowledge that the service-level agreement (SLA) document is the most important and effective communication tool between the information technology (IT)) department and its clients, which are all other departments within a company. This is because the SLA clearly defines all of the responsibilities of the IT department and its clients under every typical business operation situation.

1. What would happen if no SLA was established between an IT department and other departments?

2. What would be 1 important thing to consider to build a successful SLA?

Reference no: EM133042730

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