The s-tlc system for responding to conflict

Assignment Help Science

Reference no: EM13852330

The S-TLC system for responding to conflict teaches us to stop, think, listen, and communicate. For this discussion, read the scenario below. Put yourself in the role of Maria and apply the S-TLC system to help her respond to the conflict appropriately. Be sure to thoroughly analyze the conflict and identify what Maria's goals should be. Include the use of I-statements to help Maria communicate with her boss.

Your initial response should be 250 - 300 words and must be posted by Thursday, Day 3. Respond to at least two of your classmates' postings with a substantial response by Monday, Day 7.

Case Study Scenario
Maria is an account assistant for mid-sized company with three offices in the region. She has worked in this position for almost six years. During this time she has worked for several account managers that have left the organization or has moved to different departments. Maria has developed a very good working relationship with many of the external customers and has developed into the "go-to" person at the office for customer information. Due to the slow economy, sales have been down and the senior executives have decided to consolidate the three local offices. Senior management consulted with Maria's manager, but not with Maria, when gathering information to make the changes. One of the results that came from this reorganization included several changes to Maria's job description and how customer accounts were going to be handled. The S-TLC system for responding to conflict teaches us to stop, think, listen, and communicate. For this discussion, read the scenario below. Put yourself in the role of Maria and apply the S-TLC system to help her respond to the conflict appropriately. Be sure to thoroughly analyze the conflict and identify what Maria's goals should be. Include the use of I-statements to help Maria communicate with her boss.

Your initial response should be 250 - 300 words and must be posted by Thursday, Day 3. Respond to at least two of your classmates' postings with a substantial response by Monday, Day 7.

Case Study Scenario
Maria is an account assistant for mid-sized company with three offices in the region. She has worked in this position for almost six years. During this time she has worked for several account managers that have left the organization or has moved to different departments. Maria has developed a very good working relationship with many of the external customers and has developed into the "go-to" person at the office for customer information. Due to the slow economy, sales have been down and the senior executives have decided to consolidate the three local offices. Senior management consulted with Maria's manager, but not with Maria, when gathering information to make the changes. One of the results that came from this reorganization included several changes to Maria's job description and how customer accounts were going to be handled. Maria was not happy with these changes and felt that the changes could also have a negative impact on the customer relationships that have been formed. She wants to share her frustrations about these new changes.

Maria was not happy with these changes and felt that the changes could also have a negative impact on the customer relationships that have been formed. She wants to share her frustrations about these new changes.

Reference no: EM13852330

Questions Cloud

Researchers place unobtrusive video recording : Researchers place unobtrusive video recording devices in the living rooms of 20 children. Later, coders view tapes of the living areas and code how many minutes each child spends playing video games

Criticisms of their work or theoretical position : 1. Choose one person from the following list whom you feel played an important rolein the history of psychology: Freud, Pavlov, Skinner, Maslow, or Piaget. Describewhat that person did, the approximate time that this person lived, what makes theircon..

Orient craft export house departments : Show room and meeting room, employees, dry cleaning, trims and accessories department, shipping and documentaion department - Pre production comment sheet.

Differences between the cooperatives and marketing boards : Explain the fundamental differences between the cooperatives and marketing boards.

The s-tlc system for responding to conflict : The S-TLC system for responding to conflict teaches us to stop, think, listen, and communicate. For this discussion, read the scenario below. Put yourself in the role of Maria and apply the S-TLC system to help her respond to the conflict appropriate..

How can rba influence the economy wide interest rates : How can RBA influence the economy wide interest rates

Write a paper on politics and healthcare system in us : Write a paper on Politics and Healthcare System in US

Project peyton approved instructions : Below you will find the data required to make entries in your accounting workbook. Remember that you are following the business transactions for a three-month period from the initial stage of analysis and recording, through the reporting process. ..

Support the politicization of accounting rule-making : What arguments can be raised to support the "politicization" of accounting rule-making - what arguments can be raised against the "politicization" of accounting rule-making?

User Account

All Pages