Reference no: EM13487559

The Ritz-Carlton luxury hotel chain is a global organization with 54 hotels scattered in more than 15 countries and 23,000 employees. Providing high quality customer service is the hallmark of the Ritz-Carlton. In order to ensure that each new employee learns how to provide "the finest personal service," the Ritz-Carlton relies on vicarious learning. Clearly vicarious learning has paid off handsomely for the Ritz-Carlton as evidenced by its receipt of prestigious awards such as the Malcolm Baldridge National Quality Award. How is vicarious learning used by the Ritz-Carlton to ensure quality service? Explain how vicarious learning has been practiced in an organization you are familiar with. (4-5 paragraphs)