Reference no: EM132283280

1. The relationship between all of the departments of the organization is called which type of structure of the organization?

Functional structure

Geographic structure

Market structure

Small-batch structure

2. Curtailing the performance of dysfunctional behaviors is eliminating whatever is reinforcing them. This is called:

extinction

punishment

rules

SOP's

2. The degree to which a tool or test measures the same thing each time it is used is known as the __________ of the test.

development ability

recruitment ability

reliability

validity

3. A plan from which employees can choose the benefits they want is called:

a commission plan.

a cafeteria-style benefits plan.

an equity plan.

an informal plan.

4. The power of a leader that comes from the respect and loyalty of subordinates is known as:

coercive power.

legitimate power.

position power.

referent power.

5. A manager develops relationships with other managers that are mutually beneficial to accomplishing the goals of their organization. This is known as:

being in a central position.

building alliances.

controlling uncertainty.

making oneself irreplaceable.

6. If the members of a cross-functional team have an informal agreement that whenever a team member goes out of town on business, that team member will leave a phone number where he can be reached by the other members of the team, this arrangement is known as:

a friendship rule.

a group norm.

a synergistic requirement.

a virtual norm.

7. Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as:

informal groups.

interest groups.

self-managed work teams

sequential task interdependence groups.

8. A "company newsletter" is an example of which type of communication?

A memo

Impersonal written communication

Intranet

Personal written communication

9. Two parties in conflict attempt to resolve it by allocating resources to one another. This is known as:

benchmarking.

lose-lose negotiation.

negotiation.

superordinate goals.

10. To be a good listener, a manager should:

avoid looking directly at the sender to keep from embarrassing him

interrupt the sender when he is being unclear

keep questions intended to clarify ambiguity of confusion for another meeting

paraphrase what the sender has said