The purpose of buffer statement in negative message

Assignment Help Operation Management

Reference no: EM132183189

1. The purpose of a buffer statement in a negative message is to

a. explain company policy regarding the bad-news message.

b. ensure that the company is able to avoid legal liability.

c. get to the point of what the problem is.

d. reduce the reader's shock or pain related to the bad news.

2. Instruction messages should be written

a. using an indirect approach.

b. using a long buffer.

c. following a random order.

d. using a straightforward, direct approach

3. Which of the following would be the best way to begin a persuasive claim or complaint letter?

a. Open with an objective statement of the problem.

b. Open with a statement that says you will never use this business again.

c. Open with a statement that clearly shows your frustration with the situation.

d. Open with “I have contacted my attorney and will pursue legal action unless...”

4. Christopher, the head of his company's accounting department, is writing a persuasive message to encourage his staff to cut operating costs. What should he do to generate cooperation and buy-in?

a. Write the message with a positive, enthusiastic tone explaining to the employees that cutting costs may help prevent job cuts in the department.

b. Threaten employees with concrete examples of what will happen if they don't cooperate.

c. Politely remind employees that he is the one in charge.

d. Not worry about it too much. After all, he's the boss, so he has the right to demand compliance.

5. A statement such as “It’s obvious that your printer was damaged because of YOUR MISUSE, however, we have decided to repair your printer this one time only” is an effective way to grant a customer's claim because it shows generosity.

True

False

6. Select the most accurate statement.

a. Businesses can be liable for statements made privately by an employee off-hours that have no relationship to the organization.

b. To be actionable (likely to result in a lawsuit), abusive and libelous language can be either true or false, as long as it is damaging and hurtful.

c. An employee's words, decisions, and opinions stated within his/her job position for the company are assumed to represent those of the organization.

d. None of these.

Reference no: EM132183189

Questions Cloud

Affected your emotions in positive or negative way : Provide an example of a time someone else’s behaviour has affected your emotions in a positive or a negative way.

The relevant legislation in your state-territory : Write a one page report which details - the relevant legislation in your state/ territory

What are some of the fraud opportunities within green grass : What are some of the fraud opportunities within Green Grass? what symptoms should the owner look for if he believes fraud may be occurring?

Target market and marketing mix under marketing strategies : How to evaluate and control the target market and marketing mix under marketing strategies?

The purpose of buffer statement in negative message : The purpose of a buffer statement in a negative message is to. Which of the following would be the best way to begin a persuasive claim or complaint letter?

Demand at nature trails ski resort has seasonal pattern : Demand at Nature Trails Ski Resort has a seasonal pattern. Demand is highest during the winter, as this is the peak ski season.

What would make you suggest restructuring your firm : What would make you suggest restructuring your firm? What other means of direct and indirect monitoring systems do you suggest?

Forecast demand for laboratory services in the facility : The manager of a small health clinic would like to use exponential smoothing to forecast demand for laboratory services in the facility.

What is involved in strategic implementation : What is involved in strategic implementation? What is meant by creating a “system of fits” with the strategic plan?

User Account

All Pages