The project manager and customer interface

Assignment Help Operation Management

Reference no: EM13967275

Case name: The project Manager/Customer Interface

1: what did Brown and BWNS do well in this situation? What could have been done better?

2: what factors outside Brown's control interfered with his efforts to work with the utility?

3: what skills does it take to be an effective interface with the customer? Has this project been successful for BWNS?

4: In what ways the project scope expanded? Would you consider this to be "scope creep"(see chapter 11)?

5: Is the customer always right? Do you think any of the " common reporting problems" described in the chapter may have occurred here?

6: should BWNS try to win back NLP'S business at this time? How could Brown eventually win back NLP's business? What should he do?

Reference no: EM13967275

Questions Cloud

Describe the quality culture within the company : Within your explanation, describe the quality culture within the company and explain how the company embraced TQM (or fell short) by presenting at least two of the primary elements of TQM that were presented in the article

Describe a swot analysis and its purpose : Select two types of project roles and explain the responsibilities each person fulfilling those roles has in relation to project management.

Advantages and disadvantages of using third-party logistics : What are the advantages and disadvantages of using a third-party logistics company to manage a company’s logistic functions? Please explain the process of cross-docking, and describe the benefits of this practice

Sketch transformer connection that will do the required job : A 5000-VA 480/120-V conventional transformer is to be used to supply power from a 600-V source to a 120-V load. Consider the transformer to be ideal, and assume that all insulation can handle 600 V. Sketch the transformer connection that wil..

The project manager and customer interface : what did Brown and BWNS do well in this situation? What could have been done better? what factors outside Brown's control interfered with his efforts to work with the utility? what skills does it take to be an effective interface with the customer? H..

Future opportunities for datagate computer inc : Future Opportunities for Datagate Computer Inc. Write a final summary about the future opportunities of your company and your recommendations. How can it measure its success in the future

Organization to analyze trends in supply chain management : Why is important for an organization to analyze trends in supply chain management? What roles do technology and problem solving play in SCM processes and SCM Management? What are the benefits to planning, and what impacts does it have on SCM process?

What are the transmission losses of the system : If the generator is directly connected to the load (Figure P3-3a), what is the ratio of the load voltage to the generated voltage? What are the transmission losses of the system?

Was this an indicator that something was wrong : Do you think that the checklist for expansion in the article would provide an in-depth overview of the company? Which ones do you think would be the most helpful?

User Account

All Pages