Reference no: EM132993604

The Patient Experience as a Measure of Quality

The CMS website - Care Compare - provides information about standards of care at more than 4,000 Medicare-certified hospitals and healthcare facilities in the United States. For this week's discussion, complete both Step 1 and Step 2 below.

Step 1: Use the "Care Compare" site to do your research, as indicated below:

• Go to the Care Compare website 
• Choose 2 U.S. based hospitals or healthcare facilities in the same city or community
• For each facility, find its overall star rating (number of stars) 
• For each facility, review its patient survey star rating tab (patient experience) 

Step 2: When you have completed your research, answer the questions below:

• In terms of patient experience metrics, how do these two facilities perform, compared to other similar facilities in the state and nationwide?
• For each facility, is there a correlation between the patient survey star rating and the hospital's overall star rating? 
• What do you think is the value of including the patient experience as one of the key metrics? How should it be weighed in comparison to other measures?

For your reply to classmates, focus on the last question, about the value of using the patient experience as a healthcare metric. Pick classmates whose initial posts included a good idea or example that impressed you. Explain what struck you the most about their idea or example.