The mosque is handling more than half million pilgrims

Assignment Help Operation Management

Reference no: EM132224024

CASE STUDY

Prophet’s Mosque (Masjid Nabawi) is the pride Madinah. Hundreds of thousands of pilgrims visit the mosque each year - 24 hours a day, seven days a week - . As many as 4,000 people work at the mosque each day and thousands of more jobs are indirectly linked to its operation and growth. The management aims to provide the best operations services that meet the highest standards and the pilgrim’s various needs. It is the second biggest mosque in the world handling close to half a million visitors.

The management has achieved success in providing world-class facilities at the mosque. With the constant flow of pilgrims, this is no easy task. Workers are tasked with cleaning the marble floors, carpets and courtyards. The importance of cleaning the Holy Mosque premises increases in Ramadan, with the increasing number of worshippers during the holy month.

The public relations manager at the presidency of the department for Prophet’s Mosque Affairs, said that the cleaning department is the body entrusted with this mission. “Work is divided into four shifts and there are enough personnel and teams to clean all parts of the mosque,” he added.

Operations involve cleaning mosque pillars, walls, ceilings, domes, floors and escalators.

“Other teams are entrusted with cleaning the brass articles, the outside windows, the places where pigeons gather, as well as water facilities and bathrooms,” he said.

He said that work is divided according to locations and maps. “We have emergency plans to work out unexpected problems,” He said.

“Once worshippers have their iftar, there is a mechanism in place to separate leftovers and place them in boxes allocated for this purpose,” he said. In about 40 minutes, the place is clean again to receive people for Isha and Taraweeh prayers.

However, we need to go even further. In the year ahead we will continue to introduce new ways of providing services and products that will ensure the time our pilgrims spend at the mosque is quality worship time.

How do we intend to achieve this? Through collaborative relationships, innovation and service excellence.

Suppose the management of the mosque has hired you as manager operations. You have to manage the entire mosque operation. Managing the pilgrims, the employees, and planning the entire functions of the mosque.

Questions:

1. The mosque is handling more than half a million pilgrims in a year which is really challenging task. How will you administering the Public [Pilgrims]? Identify some of the Essential Characteristics of Government administration?

2. Roughly 4,000 people work at the mosque each day and thousands of more jobs are indirectly linked to its operation and growth. As Manager Operations how will you manage Human Resources functions of the mosque? Identify the various Public Service Motivation tools the can be helpful in Managing HR.

Student must apply Harvard Referencing Style within their reports.

Student is allowed to cite 10% from the word limit (800 word limit means 80 words can be cited).

A mark of zero will be given for any submission that includes copying from other resource without referencing.

Reference no: EM132224024

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