The manager of find doc organization described above

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Reference no: EM132214977

Find a Doctor, is a small startup that helps people find a physician that best meets their needs (location, insurance accepted, etc.) During a “slow” time for them, they have 6 staff members taking calls from customers. On average, they receive 12 calls per hour (with a standard deviation of 5 minutes). Each staff member spends 25 minutes with each customer (on average, with a standard deviation of 15 minutes).

A) How long (in minutes) does a customer spend on average waiting on hold before they can start speaking to a representative from Find a Doctor? (Round your answer to two decimal points.)

B) Assume you are the manager of the "Find a Doc" organization described above. Further, assume that you have decided the waiting time to speak to someone is too long.

i) Explain two options you have as a manager of this service to reduce the wait time for customers.

ii) Are there any costs or drawbacks to those options? What are they?

Reference no: EM132214977

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