Reference no: EM132273079
1. The ________ conflict management style is the only style that creates a true win–win situation for all parties.
collaborating
accommodating
avoiding
compromising
2. In the context of a conflict situation, the first step of assertive behavior is to
identify different solutions to resolve the conflict.
set an objective.
determine how to create a win–win situation.
ignore the conflict.
3. Which of the following is the main reason for conflict?
People try to find humor in difficult situations.
People tend to be empathic toward their colleagues.
People use reflecting statements to aggravate problems.
People assume that their expectations match the ones others have.
4. Keeping in mind uncertain economic conditions, the workers at a steel plant agree to a lower wage package in exchange for job security. Which of the following conflict management styles does this scenario reflect?
Avoiding
Compromising
Collaborating
Accommodating
5. Which of the following is a step in initiating conflict resolution?
Asking for, or giving, alternative solutions
Implementing one's plan persistently
Listening to and paraphrasing the problem using the XYZ model
Agreeing with some aspect of the complaint
6. The compromising conflict management style is most appropriate when
the issues are complex.
the solution is clear.
people have enough time to address the conflict.
all the parties in a conflict have little interest in different solutions.
7. Dan regularly gives in to his employees' requests for extensions on deadlines. As a result, he often has to apologize to clients for the delays. Which of the following conflict management styles does Dan use?
Avoiding
Forcing
Collaborating
Accommodating
8. Felix and Hannah have to conduct a market survey for a client. They cannot decide how to divide the work between themselves. Finally, they agree that Felix will be in charge of preparing the survey questionnaire and the presentation file, while Hannah will take care of analyzing the data and presenting the findings to the client. Which of the following conflict management styles have Felix and Hannah used in this scenario?
Accommodating
Compromising
Avoiding
Collaborating
9. Michelle has a packed schedule for the entire week. Her colleague asks her to help with the induction program scheduled for the company's new recruits. Michelle agrees to help. Which of the following conflict management styles has Michelle used in this scenario?
Collaborating
Accommodating
Avoiding
Compromising
10. When an individual initiates a conflict resolution using a collaborative style, the last step in responding to conflict resolution is to
create a new plan using the XYZ model.
provide alternative solutions.
have each party state his or her complaint using the XYZ model.
make an agreement for change.
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