Reference no: EM133424535

Question

1. Productivity is the ratio of

A. profit / (capital + labor).

B. operating margin / (capital + labor).

C. output / (capital + labor).

D. None of these choices are correct.

2. ___contact services require employees with administrative/technical skills and efficient processing routines.

A. High

B. Low

C. Moderate

D. More than one of these choices are true.

3. Which of the following statements concerning a firm's operations strategic decisions is NOT correct?

A. Strategic decisions should be established in a distinctly separate manner without regard to other functional disciplines within an organization

B. Strategic decisions should be developed for each of the decision responsibilities of process, quality, capacity, and inventory

C. Strategic decisions should indicate how operations objectives would be achieved

D. Strategic decisions may call for difficult trade-offs or choices

4. The Intuitive form of artificial intelligence requires

A. problem solving.

B. learning.

C. adaptation.

D. All of these choices are correct.

5. Correctly complete the following sentence. Concurrent engineering is:

A. A sequential attempt among functional disciplines to design new products

B. A cross-functional approach to introduce new products to market

C. An approach to new product introduction that requires participation of one single functional discipline at a time, thereby reducing new product development costs

D. An approach to new product development that has resulted in a large number of prototype build and testing iterations

6. The market-pull view of new product innovation is to:

A. "Pull" the products into the market as fast as possible

B. Develop products that the company can sell, based on customer needs

C. Market whatever the company makes best

D. Make new products appealing through innovative packaging

7. Supply chain management includes the integration of

A. suppliers.

B. manufacturers.

C. customers.

D. All of these choices are correct.

8. Which of the following is NOT a finding of research on global offshoring of services?

A. Services involving transaction processing are commonly offshored and are viewed as commodity services.

B. The global supply of talented service workers may be shrinking, causing organizations to move fast to hire them.

C. Global service providers have proven the ability to deliver consistently high quality, explaining a big part of outsourcing's popularity.

D. Engineering, legal services, and analytical work are leading categories of commonly offshored service work.

9. In which phase of the new product design process should considerations about tradeoffs among product cost, quality, and schedule be made?

A. Concept development

B. Product design

C. Preliminary process design

D. Pilot production/testing

10. The capacity of a process is determined by

A. the bottleneck.

B. the maximum of the required capacity resources.

C. throughput time.

D. None of these choices are correct.