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The Importance of Training
Organizations are challenged with the importance of training. Consider the following scenario:
Johnson Telecommunications has seen an increase in employees leaving the organization (turnover rate) over the past 6 months. Based on the results from the exit interviews, it is apparent that training needs to be redesigned for their current customer service personnel and new employee hiring in this area.
Using LinkedIn or another Internet search, research the essential elements to be an effective customer service representative. For example: What are the necessary skills one must possess? How can you further engage your customers? What do customers want? What does loyalty look like? What about customer satisfaction? Are traits, skills, and attitude important? What else can you think of?
I decide to deposit $2,000 now and make five more equal deposits at the end of each year for five years.
What is the link between inflation and interest rates when looking at Mortgages? Explain the concept of Liquidity Risk?
The individual financial statements for Gibson Company and Keller Company for the year ending December 31, 2018, follow.
Calculate the standard deviation of both the pound- and dollar-denominated rates of return if each of the nine outcomes is equally likely.
The equation of the SML which defines the relationship between the expected return and beta is the what?
Firm B has 1,000 shares outstanding at a price of $10 a share. What is the value of the merged firm?
How much would the market price change if the prevailing interest rate rose to 10.5%?
If Simon makes the minimum monthly payment and makes no other charges, how many months will it be before he pays off the card?
If average daily remittances are $1 million, and "extended disbursement float" adds 10 days to the disbursement schedule, how much should the firm be willing to pay for a cash management system if the firm earns 11% on excess funds.
What would you recommend to the CFO (Chief Financial Officer) if we suppose that he has concern about the cost of borrowing
Identify a business research project in your own business or locate a business research article in the library related to a business in the same industry.
Determinants of Interest Rate for Individual Securities A particular security's default risk premium is 3.50 percent. For all securities, the inflation risk premium is 2.25 percent and the real interest rate is 3.00 percent. The security's liquidity ..
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