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Many students have complained from a certain university that the University has some operational shortcomings which need to be addressed sooner than later. Some students have complained of missing assignment and/or final exam results when they actually submitted to the institution, poor response to queries, inadequate student records, among others.
Therefore if you where a student of Operations Management:
a) Evaluate how the university fares in the elements or attributes of service quality
b) Explain what the university needs to do to improve service quality delivery to students and the benefits it would realize as a result
Show me areas where i need to elaborate more thats how the question was given to me, how many times will i make changes?
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