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Topic: The effectiveness of total quality management: A contingency perspective
Your arguments could be related to:
The relevancy of contingency theory to TQM
The circumstances under which TQM is likely more effective (or ineffectiveness)
Circumstances:
The macro-environment of an industry/sector
Organizational factors (e.g., size, origin, structure, culture, etc.).
Do you think that Information Systems decisions should be made by IT? Or by the business unit? Brief description require
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