The different aspects of the customer experience

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Reference no: EM13255222

Explain some of the different aspects of the customer experience that could be managed to improve customer satisfaction if you were the manager of:

A. A rental car agency
B. An online firm selling software directly to consumers from a website
C. A hardware store chain specializing in lawn maintenance equipment

Be explicit in your explanation of why you chose these particular customer experience variables. You must address each scenario.

Reference no: EM13255222

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