The crisis management tools

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Reference no: EM1329089

Last year, the Costa Allegra was towed into port in the Seychelles after a fire knocked out power. Although passengers were inconvenienced, there was no loss of life. However, earlier this year, another Costa vessel, the Concordia, ran aground and there were 8 deaths. What crisis management tools should (or did--if you want to do some research) Costa have had in place in both crises?

Reference no: EM1329089

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