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Y&Z Associates is an IT consulting firm that develops new systems and maintains older systems for its clients. Erin Liberth recently was awarded a contract to correct problems with an existing system. The system is three years old, and the consulting firm that initially designed the system did a poor job of documentation. The data dictionary, user manuals, and other reference material never have been updated, and no process exists for version control.
As one of the Y&Z team members, how should you proceed? What steps would you take, and what would be your priorities?
If new features are added to the system, what steps or procedures should the IT staff use to add new functions and enhancements?
What advice would you give to the client regarding capacity planning for the future?
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