The cause-and-effect diagram is important in determining

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The cause-and-effect diagram is important in determining causes and effects of a problem. The cause-and-effect diagram is also known as the Ishikawa diagram, or the fishbone diagram. Creating the diagram requires knowledge of causes for a problem and the effect of the problem. This is also a good brainstorming tool.

To complete this assignment, read the following scenario and answer the questions provided:

Company XYB is developing different types of DVDs. They are having difficulty determining why there are many errors in the processing of the DVDs. Their processes for the development of the DVDs need improvement. These processes are related to the required machinery, employees, measurements, and materials. Develop a cause-and-effect diagram to determine the cause and effect of the problem faced by XYB company. Based on this diagram, recommend some probable methods for improving the processes.

Note: Your cause-and-effect diagram should be similar to the template provided: Sample Template

Refer to the section "Developing a CEDAC Diagram" in the chapter "Continual Improvement" from your course textbook, Quality Management for Organizational Excellence.

Cite any sources you use using the APA format on a separate page.

Submit your answers in a 3- to 4-page Microsoft Word document.

Name your document as SU_BUS4101_W4_A2_LastName_FirstInitial.doc. Submit it to the W4: Assignment 2 Dropbox by Sunday, April 15, 2012.

For assistance with any problems you may have when completing this

Reference no: EM1389519

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