The call center of wobegon electric company handles 12

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The call center of Wobegon Electric Company handles 1.2 million calls per year. The average call requires six minutes of operator time and 40 percent of the calls require a supervisor to be involved for at least half of the call time. Operators are paid $9 per hour and supervisors are paid $15 per hour. After Wobegon Electric engaged in process benchmarking, call times were reduced by one minute and the number of supervisor involved calls were reduced by 15 percent. The benchmarking study cost Wobegon Electric Company $200,000.

a. What was Wobegon Electric's total labor cost and labor cost per call at the call center prior to benchmarking? If required, round your answer to two decimal places.

Total Labor Cost

Labor Cost Per Call

b. What was Wobegon Electric's total labor cost and labor cost per call at the call center after benchmarking? Round interim calculations and final answers to two decimal places.

Total Labor Cost

Labor Cost Per Call

Reference no: EM13608247

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