Text as a service design issue is the moment of truth

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One concept presented in your text as a service design issue is the Moment of Truth, the critical moment of interaction between the service provider and the customer that exemplifies, enhances, or detracts from the customers’ expectations. Do you really think that is a service-only issue? Are there tangible products from production companies that also have that Moment?

Post an answer to these two questions in paragraph form, one paragraph per question.

Reference no: EM13760871

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