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Tension between quality measures and patient satisfaction

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Reference no: EM133528481

Managing the Patient Experience: Facing the Tension Between Quality Measures and Patient Satisfaction

Case Questions

1. Why is patient experience a quality concern? Do you see this changing in the future?

2. How can Bryce engage his boss and his peers heading other departments to work together in support of better patient experiences?

3. How does a focus on patient education help resolve some of the tensions noted in the case?

4. What additional steps can Bryce take to better?

Reference no: EM133528481

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