Tends to reduce safety stocks among supply chain members

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Reference no: EM132250457

1. __________________ tends to reduce safety stocks among supply chain members, generating even less variability in supply chain orders?

a. Information visibility

b. Internal quality standards

c. Forward Integration

d. All of the above

2. Customer satisfaction with the service depends not only on the ability of the firm to deliver what customers want, but on the customers’ perceptions of the quality of service received.

True

False

3. Which of the following is a contributor to the bullwhip effect?

a. Smaller order sizes

b. Using actual demand data

c. Forward buying

d. Vendor managed inventory

4. Supply relationship management personnel routinely communicate with:

a. Production personnel to obtain feedback on supplier and purchased item performance

b. Marketing personnel for customer feedback

c. Suppliers for new product development and performance feedback

d. All of the above

5. Which of the key supply chain business processes refers to meeting customer requirements by synchronizing the firm's marketing, production and distribution plans:

a. Customer relationship management process

b. Order fulfillment process

c. Customer demand organization process

d. Supply chain synchronization process

6. The order fulfillment process relies on forecasting and techniques used to smooth demand variabilities when disparities exist between demand and supply.

True

False

7. Decisions regarding the types of parts purchased, suppliers used and the manufacturing process employed, should be decided in which phase of the supply chain integration model:

a. Identify critical supply chain trading partners

b. Review and establish supply chain strategies

c. Align supply chain strategies with key supply chain process objectives

d. Assess and improve internal integration of key supply chain processes

8. Which of the following identifies the key customers, determines their needs, and then develops products and/or services to meet those needs?

a. Collaborative Management

b. Customer Relationship Management

c. Product Development and Commercialization

d. Demand Management

Reference no: EM132250457

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