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Temptation to respond defensively to customer problems

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1. A positive way to view problems is to think of them as opportunities. How can this approach reduce the temptation to respond defensively to customer’s problems or frustrations? Support your answer with a concrete example.

2. Create an ERD for a database that a company like Spotify could use to keep track of what music you listen to. I Will want to know about what songs and artists an individuals listen to. Please include a data dictionary.

Reference no: EM131637561

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