Telephone call per customer service representative

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Reference no: EM132303614

1. For a Marriott hotel call center, the expected service rate was 3.0 minutes per telephone call per customer service representative (CSR). With 3 telephone CSRs on-duty during the 6:30 to 7:00 am time period, and assuming a 90% target CSR labor utilization rate, how many telephone calls can these 3 CSRs handle during this time period?

2. Statutory rape is a crime in which a defendant has sexual intercourse with a person who is too young to give legal consent for the action. In a criminal case involving an alleged statutory rape, the age of the victim at the time of the offense is an issue to be determined by:

3. Based on Chipotle's current SWOT analysis, what recommendations would you make to Senior Management for Chipotle going forward to increase marketability and profitability?

Reference no: EM132303614

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