Reference no: EM132176243

1. Firms following which of the following strategies are likely to be particularly sensitive to dealing with labor surpluses?

A. A customer service strategy

B. An innovation strategy

C. A differentiation strategy

D. A cost-leadership strategy

2. ____________ refers to the number and types of employees a company needs to meet its current and future needs while __________ refers to the availability of current and potential employees to perform a company's jobs.

A. "labor demand, labor availability"

B. "labor supply, labor availability"

C. "labor supply, labor demand"

D. "labor demand, labor supply"

3. The company is having trouble achieving its goals. What type of needs assessment can help the organization determine what type of training may be missing?

A. organizational analysis

B. person analysis

C. all of the above

D. task analysis

4. One of your employees loses his temper and assaults and injures a co-worker. The female co-worker is a member of a protected class. As the situation is being investigated, you find out that the employee has a long history of such behavior and has actually served jail time for assault and battery. You did not know that the employee had this record. This employer is probably liable for

A. failing to comply with local ordinances

B. defamation of character because he reported the incident

C. negligent hiring

D. discrimination under the Civil Rights Act of 1964 since the victim was a member of a protected class

5. One of the largest ways that technology is influencing workforce planning is

A. outsourcing

B. the WARN act

C. automation

D. attrition

6. Sam is a manager in a small company that has just received a new client. She knows that 5 employees are needed for each customer of this size. She has used a _________________ to determine how many new employees she needs to hire.

A. productivity ratio

B. labor shortage ratio

C. new hire model

D. workforce planning model

7. Conducting training in a hot, windowless room is not going to help the training program be highly successful. In this case, the trainer has failed to consider the importance of _________________ in training success

A. location

B. e-learning

C. gamification

D. on-the-job training

8. "A company knows that their productivity averages 60 units per employee. Looking forward, the company estimates that they will need to increase their total productivity by 300 units for their entire workforce in the next year. By using a ________________ they can forecast how many employees they will likely need to hire to keep that level of productivity."

A. output ratio

B. input ratio

C. productivity ratio

D. productivity

9. Why is it so important that applicants perceive that the recruitment process is fair and accurate?

A. Word travels quickly when an employer is less than honest

B. To avoid legal issues such as charges of failure to have truth-in-hiring

C. It is the right thing to do and signals a lot about company values

D. All of the above

10. In smaller companies,

A. workers need to be aware of the need and plan the workforce needs of the company

B. the founders need to plan the workforce needs of the company

C. it usually falls on the managers to plan the workforce needs of the company

D. it is important to have a key person to plan the workforce needs of the company